We set up processes
Automate
Implement AI

We find the bottlenecks in your processes and close them with technology — with measurable impact.

How we help

We connect processes, data and growth into one logic — implementation with impact you can measure.

Area

Channels & CRM

Telephony, messengers, website leads, offline and email — all flow into one funnel with deals and reporting.

Leads no longer scatter across spreadsheets and chats: you see the source, the stages and the contribution to revenue — one picture for sales and marketing.

Case studies

Results, not promises

Real implementations: the challenge, the solution and measurable impact

Hospitality
AICRMMarketing

Арника

+37%
Average check
+58%
Direct bookings
90%
Automation

Challenge

Increase direct bookings and reduce dependence on aggregators.

Solution

AI assistant, website optimization, CRM implementation.

IQ Project helped us completely rethink our approach to hospitality.

Yuri Kleshnya
Founder
Visit website
Hospitality
CRMMarketingAutomation

Плаза

-25%
Costs
+42%
Satisfaction
1+ млрд
Revenue

Challenge

Streamline processes and scale revenue.

Solution

End-to-end digital transformation: CRM, automation, reporting.

Thanks to IQ Project's solutions, we significantly improved our service quality.

Alexander Dmitriev
Development Director
Visit website
Hospitality
MarketingAnalyticsAutomation

Знание

95%
Occupancy
4.9
Rating
+63%
Repeat guests

Challenge

High occupancy in low season and a stronger rating.

Solution

An end-to-end approach: reputation, analytics, automation.

Working with IQ Project was a turning point for us.

Dmitry Bogdanov
CEO
Visit website

Services

What we do

Funnels, automation and analytics — wired into your processes: from first contact to repeat sales.

CRM, PMS, ERP, CDP

An expert partner, not a one-off “build”: a methodology tailored to your process — selecting, implementing and evolving the stack, funnels, customer data, automation and analytics — all in one planning loop.

AI assistants

Chatbots and voice scenarios that take routine off your front line and inbox.

RPA & integrations

Robotizing repetitive operations and connecting systems with no manual data transfer.

Digital marketing

Performance and strategy: paid search, targeting, media planning, vendor oversight — and a fractional CMO when you need one.

Websites & conversion

Fast projects focused on leads and conversion, not “just a business card.”

Analytics

Dashboards and end-to-end reporting — so decisions rest on the numbers.

Custom development

Custom services, backend modules and extensions built around your business — when an off-the-shelf solution doesn't fit or existing systems need rework.

Product

Pilot and scale-up

We build the product around your challenge — not a template from a catalog. First we test the hypothesis in the field, then we scale what has already proven its worth.

Scope, integrations and timelines depend on your industry and team — we lock them in together, after a brief and a call, not “by default.”

2–6 months

Pilot

A narrow scope — so you quickly see what pays off.

We frame the hypothesis, assemble a prototype or MVP and ship it to the field: minimal code and surprises, maximum evidence of value for users and the business.

12–18 months

Scale-up

Once the product is live, predictability matters more than “one more feature.”

We add features, handle load, wire in integrations and release routines. We stay in the project's context — no handoff to “outsiders” halfway through.

The timelines on the cards are ballpark figures for typical projects; the exact plan and estimate come once the scope and constraints are clear.

Trust

Trusted by

We work with companies in hospitality, media and adjacent industries. Below are the platforms and services we've already built projects with; we pick the final set to fit your challenge.

Integrations in projects

Also in the stack

Method

How we work

Four stages — from diagnosis to measurable impact. Scroll the section: the cards stack up like a deck.

01

Diagnostics

First we look at the system as a whole

We break down processes, data and tools: where there are duplicates, manual work, blurred ownership. Not an “audit for the report's sake” — a clear picture of what's slowing down money and speed, and what to tackle first.

02

Design

Architecture built for your model

We design how CRM, CDP, AI and RPA connect so they live in one loop with metrics and roles. We define what counts as success before work starts — so there's no arguing over the numbers later.

03

Rollout

Pilot, training, launch without chaos

We move step by step: a limited pilot, feedback from the team, refinements as we go. We train the people who'll live in the system daily — otherwise even a good setup quickly “rolls back” to old habits.

04

Metrics & support

Impact shows up in reports, not just in chat

Dashboards and a clear process for changes: what we change, why and how we measure it. Support without endless sign-offs — so improvements don't get stuck in bureaucracy and reach the live environment without losing momentum.

We connect to your systems, set up integrations and leave the team a clear picture: what already works, what doesn't and what's worth improving first.